From Stuck to Scalable

Lennar Mortgage's Path to Efficiency

Since 1973, Lennar Mortgage has been helping customers buy their dream homes. But as their business grew, they ran into roadblocks.

We introduced automation to help Lennar speed up their processes, making growth easier without adding more manual work.

The Problem

Struggling to Keep Up While Resources Fall Short

Despite having the right systems in place Lennar faced challenges during busy periods, especially at the end of months and quarters.

Sending closing documents was chaotic and they couldn’t keep up with demand.

Offshore teams failed at keeping track of changing requirements.

Verifying loan details took too long and was error-prone.

The solution

Enter Hero - A Scalable Robot Army

We implemented automation to handle repetitive processes, relieving employees from time-consuming tasks at moments when speed was critical:

Faster Closing Documents

Automation checked details and sent documents as soon as they met Lennar’s rules, cutting down manual checks.

Round-the-Clock Accuracy

Automation worked around the clock, reducing errors and ensuring task completion, even when employees weren’t actively working.

Dynamic Pipeline Priorities

Loans could be processed based on immediate needs, allowing teams to focus on what was most critical at any given moment.

The Impact

Faster Work, Fewer Errors

By automating key tasks, Lennar was able to handle more loans faster without overburdening their team.

This shows how our solutions help teams to work smarter, so they can focus on what matters most.

96%

Loan Completion Rate

Nearly all loans were now completed on time.

7 Minute

Task Completion

Tasks that took hours were done in just 7 minutes per borrower.

Balanced Workload

Automation spread out the work, easing the pressure during busy times.